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A Six Sigma program or initiative does not usually create an infrastructure that leads to bottom-line benefits through projects tied to the strategic goals of the organization. Therefore, it may not capture the buy-in necessary to reap a large return on the investment in training. For true success, executive-level support and management buy-in is necessary. This can help lead to the application of statistical tools and other Six Sigma methodologies across organizational boundaries.

Instead of focusing on the individual tools, it is best when Six Sigma training provides a process-oriented approach that teaches practitioners a methodology to select the right tool, at the right time, for a predefined project. Six Sigma training for practitioners Black Belts using this approach typically consists of four weeks of instruction over four months, where students work on their projects during the three weeks between sessions.

Deploying Six Sigma as a business strategy through projects instead of tools is the more effective way to benefit from the time and money invested in Six Sigma training.

Lean Six SIGMA in Service: Applications and Case Studies by Sandra L. Furterer

Consider the following Six Sigma deployment benefits via projects that have executive management support:. A project-based approach relies heavily on a sound project selection process. Six Sigma can then be utilized as a road map to effectively meet those goals. Initially, companies might have projects that are too large or perhaps are not chosen because of their strategic impact to the bottom line. Frustration with the first set of projects can be vital experience that motivates improvement in the second phase. Six Sigma is a long-term commitment.

Treating deployment as a process allows objective analysis of all aspects of the process, including project selection and scoping. Utilizing lessons learned and incorporating them into subsequent waves of an implementation plan creates a closed feedback loop and real dramatic bottom-line benefits if the organization invests the time and executive energy necessary to implement Six Sigma as a business strategy!

Six Sigma projects can bring benefits, including increased organizational efficiency, improved customer satisfaction, reduced costs, increased revenues, and more. The following case studies provide a closer look at results organizations have achieved using Six Sigma.


  • Downloadable Case Studies:.
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As staff became more comfortable using Six Sigma, project work became more organized and data-driven, and the project team exceeded its first-year goals. Results show that by implementing Six Sigma combined with the 5S program, NutriSoil achieved an improvement in its Cpk index for this process, which increased consumer satisfaction and a highly significant cost savings. This resulted in increased competitiveness. The operating room is a setting abundant with opportunities for improvement.

System inefficiencies can lead to sub-optimization of operating room use, thereby decreasing revenue generation.


  1. Spanish Army Of The Napoleonic Wars 3 1812-15;
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  3. Bibliographic Information.
  4. In , the department underwent a strategic plan overview to identify opportunities to streamline and improve operational processes. A DMAIC roadmap provides a standardized and recognized set of tools to be used as methodology during part of the project implementation, based on a lean manufacturing point of view. Using Six Sigma tools and hypothetical data, this case study tests the approach and results to gauge poor service from excellent service delivery.

    Six Sigma in Service Sector – A Comprehensive Review

    The MS approach is highly applicable as a balanced scorecard parameter to measure delivery within service centers. The Certified Six Sigma Black Belt is a professional who can explain Six Sigma philosophies and principles, including supporting systems and tools. A Black Belt should demonstrate team leadership, understand team dynamics and assign team member roles and responsibilities.

    They have basic knowledge of lean enterprise concepts, are able to identify non-value-added elements and activities and are able to use specific tools.

    Account Options

    The Certified Six Sigma Green Belt operates in support of or under the supervision of a Six Sigma Black Belt, analyzes and solves quality problems and is involved in quality improvement projects. A Green Belt is someone with at least three years of work experience who wants to demonstrate his or her knowledge of Six Sigma tools and processes.

    The Certified Six Sigma Yellow Belt is aimed at those new to the world of Six Sigma who have a small role, interest, or need to develop foundational knowledge. Yellow belts can be entry level employees who seek to improve their world or executive champions who require an overview of Six Sigma and define, measure, analyze, improve and control model DMAIC. James Harrington "Quality cannot be copied; there is no step-by-step cookbook that applies equally to all company situations and cultures. It also depends on executive leadership in using that data. Juran "The transformation to world-class quality is not possible without committed, visionary, hands-on leadership.

    Lean Six Sigma in a service context

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    Free Preview. Provides a detailed description of how to apply Lean Six Sigma in the Health Care industry, with a special emphasis on hospital operational improvements including a description of the Enterprise Performance Excellence EPE improvement methodology developed by the author Explains the real-world Health Care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance Includes a range of case studies on a variety of processes and problems including emergency department throughput improvement and operating room turnaround see more benefits.

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    About this book This book provides a detailed description of how to apply Lean Six Sigma in the health care industry, with a special emphasis on process improvement and operations management in hospitals. Show all. Show next xx. Read this book on SpringerLink.